Ready to help

The time when you can receive the goods depends on the shipping method you used. If the package has been shipped, you may track the shipment via below paths:

① Log in your account at My Alibaba -> Order Management -> Order Details -> Shipping Details

② If the package was shipped via express, you can use the tracking number to track On 17TRACK website.

Notice: For order shipped via Ocean/Truck/Air, you can check with the related logistics provider directly or check on their official website. Also, you are suggested to check with your supplier to get the delivery progress.

please follow the steps below:

Step 1. Click on the “Register or sign in” to register and follow the instruction.

Step 2. Please select your current country/region and enter all the required information

Step 3. A confirmation email will be sent to your mailbox. Please fill in the verification code as required and complete your account setup.

After you pay, the time required for payment clearing and settlement varies by payment method. You can contact our professional service team for consultation

Step 1. Find products in our home page. You can search products by keywords.

Step2. Place a Trade Assurance order and pay. For ready-to-ship products, click “Start order” on the product page, select variations and quantity.For customized products, contact suppliers via Messenger, sending Request for Quotation, or order request. 

Step 3. Ship and receive your goods.After payment, the supplier will ship your goods as agreed upon in the order.

Enjoy your shopping experience!

You can go to “My Account” and click on “My Orders” to perform relevant queries.